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Shelter Manager Job Description

Branches Domestic Violence Shelter

Position Title: Shelter Manager/Youth Services Coordinator

Supervised By: Shelter Advocate

Branches Domestic Violence Shelter is a nonprofit organization that is seeking to hire for a Shelter Manager/Youth Services Coordinator. This would be a full-time position consisting of 40 hours weekly with schedule determined upon hire and negotiation. The salary for this position would start out at $30,000 annually.

Branches Domestic Violence Shelter is a non-profit and an Equal Opportunity Employer. Branches is committed to building a culturally diverse staff and strongly encourages applicants who identify as people of color, LGBTQ+ and marginalized communities to apply. Branches believes these communities must be centered in the work that we do and that our staff should reflect the communities we serve. 


Competency Statement(s) 
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment and being comfortable in making decisions for oneself. 


Client/ Survivor Oriented – Ability to take care of the client/survivors’ needs while following agency policies and procedures. 

Communication, Oral – Ability to communicate effectively with others using the spoken word. 

Communication, Written – Ability to communicate in writing clearly and concisely. 


Computer Skills- Be proficient with Windows & Microsoft programs

Decision Making – Ability to make critical decisions while following agency policies and procedures. 

Energetic – Ability to work at a sustained pace and produce quality work. 


Experience- An associate degree in social services or related field or at least two years’ experience providing direct service advocacy for victims of domestic violence is preferred.

Friendly – Ability to exhibit a cheerful demeanor toward others. 

Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. 

Interpersonal – Ability to get along well with a variety of personalities and individuals, and ability to show consideration for and maintain good relations with others. 

Management Skills – Ability to organize and direct oneself and effectively supervise others. 

Organized – Possessing the trait of being organized or following a systematic method of performing a task. 


Patience – Ability to act calmly while dealing with crisis.

Presentation Skills – Ability to effectively present information publicly. 


Physical Demands- Have the ability to work around moderate noise, lift, pull, push, or carry up to twenty-five (25) pounds, climb stairs, stand/walk for long periods of time, stoop, kneel, crouch, or crawl.

Safety Awareness – Ability to identify and correct conditions that affect employee and survivor safety in the emergency shelter. 

Team Player – actively contribute to group in order to complete tasks, meet goals &/or manage projects


Transportation-Hold valid driver’s license & access to own transportation; willingness and ability to travel

The right candidate will provide needed services to children of parents who are clients of Branches Domestic Violence Shelter, ensure children are receiving appropriate referrals and intervention strategies, develop and implement workshops for Cabell, Wayne, Mason, and Putnam counties to advise teens on how to recognize abusive relationships and how to establish healthy relationships.

Top responsibilities include, but are not limited to:

Overseeing the day-to-day operations of Branches’ Emergency Shelter.

Repair/maintain cleanliness and appearance of shelter facility, offices and exteriors to ensure safety, healthy environment for residents, clients, including staff & volunteers.

Oversee supplies, donations, maintenance and safety.

Coordinate shopping.

Answering crisis calls and provide shelter coverage as needed.

De-escalate incidents that occur within the shelter either on shift or during on call using the least restrictive measures or conflict between landlord and clients.

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