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Evening Advocate Job Description

Position Title: Evening Crisis Advocate


Supervised By: Director of Client Services


Branches Domestic Violence Shelter is a nonprofit organization that is seeking interest for a second Case Manager position. This would be a full-time position consisting of 40 hours weekly with schedule determined upon hire and negotiation. The salary for this position would start out at $30,000 annually.


This agency is made up of purpose- driven, hardworking individuals who spend a majority of their time formulating innovative solutions to issues that arise and working past the barriers we encounter day-today to provide life-saving services to survivors of domestic violence. The right candidate will match these efforts by having a passion for working directly with survivors from the point of crisis to follow-up and having high standards of maintaining confidentiality, work dependability, self-motivation, and personal ethics.


Branches Domestic Violence Shelter is a non-profit and an Equal Opportunity Employer. Branches is committed to building a culturally diverse staff and strongly encourages applicants who identify as people of color, LGBT+ and marginalized communities to apply. Branches believes these communities must be centered in the work that we do and that our staff should reflect the communities we serve. 


Qualifications: Bachelor's degree in social services, criminal justice or related field or a minimum of two years’ experience providing direct services to those experiencing homelessness.

General Statement of Responsibilities: This is a highly professional, grant funded position representing Branches Domestic Violence Shelter. The position provides direct case management and housing placement services to clients who participate in the Rapid Re-housing program.  The Rapid Re-housing Coordinator works directly with domestic violence program participants and develops, arranges and coordinates intakes, assessment and case plans towards the goal of obtaining and maintaining safe permanent housing as well as provide appropriate supportive services to retain housing.

Duties include but are not limited to:


  • Assist housing clients with case management and supportive services.

  • Respond to general information inquiries received via phone, email, and in person

  • Process incoming applicants including application, interviews, and orientation

  • Complete all necessary documentation for client case files and database in a timely manner

  • Assist Branches clients with resources and referrals to permanent housing options

  • Problem solving w/ clients who may have challenges and barriers in the program

  • Responsible for monthly home visits with placed clients and monthly face-to-face appointments to discuss challenges, issues, and progress.

  • Develop and maintain relationships with clients, staff, local service providers, and landlords, and participate in community meetings pertaining to services benefitting clients.

  • Track client leases, supportive services, and other needs and accomplishments

  • Provide crisis intervention

  • Arrange emergency services to clients as needed

  • Connect clients with needed and available community resources, such as social service, medical, financial, and housing contacts.

  • Frequently rely on mobile advocacy to meet the needs of housed survivors completing tasks that include but at not limited to facilitating home visits, delivering home items/food items/mail, and transporting to appointments as needed

  • Perform administrative duties as assigned by the Executive Director

  • Communicate daily with Director of Client Services and Case Manager about the needs of clients as stated on service plan

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