Position Title: Case Manager 

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Supervised By: Director of Client Services

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Branches Domestic Violence Shelter is a nonprofit organization that is seeking interest for a second Case Manager position. This would be a full-time position consisting of 40 hours weekly with schedule deter- mined upon hire and negotiation. The salary for this position would start out at $30,000 annually.

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This agency is made up of purpose- driven, hardworking individuals who spend a majority of their time formulating innovative solutions to issues that arise and working past the barriers we encounter day-today to provide life-saving services to survivors of domestic violence. The right candidate will match these ef- forts by having a passion for working directly with survivors from the point of crisis to follow-up and having high standards of maintaining confidentiality, work dependability, self-motivation and personal ethics.

 

A bachelor's degree in social services or related field or at least two years experience providing direct ser- vice advocacy for victims of domestic violence or related field of work is preferred but not required.

Our work is all encompassing, but candidates who possess these skills have a much greater chance of thriving in our field:

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Case Management Ability – This is the core of the position as this person would assist in developing and carrying out service plans to clients.

• Meet with clients on a minimum weekly basis.

• Assist clients to make necessary appointments in a logical order

• Maintain all records necessary to document case management services

• Assist clients in carrying out a service plan needed for client to live successful, safe and violence-

  free life.

• Connect clients with needed and available community resources, such as social service, medical,

  financial, and housing contacts.

• Deliver transparent information about the abilities of the agencies and standing of the service

  plan.

• Frequently transport clients to accomplish their stated goals -- making planned trips to the Hun-

  tington Housing Authority, DHHR, Cabell County Court House, etc. weekly if needed.

• Communicate with Social Worker, Legal Advocate, and Housing Advocate about the needs of

  clients as stated on service plan.

• Meet weekly with Director of Client Services to discuss current clients and evaluate extensions.

  Confidentiality – Due to the nature of our work, our clients rely on us to maintain their private, personal information.

• Protect client information at their discretion: having client sign a Release of Information when appropriate.

• Respond appropriately to incoming client inquiries whether personal or professional.

• Protect location of operating offices.

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Support Ability – A major part of being an advocate is supporting a client-led service plan and offering options to every step in gaining self-sufficiency.

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• Do not discriminate on the basis of biological or assumed gender, race, ethnicity, age, sexual ori- entation, religion, disability, marital status, or military status.

• Assist clients in developing and updating their own personalized safety plans when needed.

• Do not judge clients based on the choices they make to survive.

• Honor autonomy.

  Reliability – This position was created to enforce consistency not only on the administrative side of our agency, but because clients rely on this individual a great deal through their journey.

• Be on time for work and work only scheduled hours.

• Fill out Leave Request Forms in a timely manner.

• Answer emergency hotline crisis calls.

• Provide appropriate intake, assessment, and evaluation of a shelter candidate.

• Perform administrative duties as assigned by the Executive Director.

• Serve as on-call supervisor on rotating basis with other staff (approximately one week per month).

• Ability to legally operate a motor vehicle and provide own transportation on a daily basis.

• Report to Director problems arising with any client

  Creativity – Advocacy is not cut and dry, black and white. Sometimes the duties of our work require us to think out of the box or out of our comfort zone.

• Provide consistent crisis intervention.

• Arrange emergency services to clients as needed.

• De-escalate incidents that occur within the shelter either on shift or during on call using the least

  restrictive measures.

• Coordinate with Director of Client Services, Development Director, and Executive Director to

  determine training needs for part-time staff.
  Respectability – Professionalism is the key to building and maintaining strong, functioning relationships.

• Attend and participate in all staff meetings, attends pertinent off-site meetings, trainings, confer- ences, and

• Meet regularly with supervisor to exchange pertinent information and receive supervision.

• Maintain a professional attitude and relationship toward clients and coworkers at all times.

• Follow organization policies and enforce them at all times.

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